1. Returns & Refunds
At B&L Jewelry, we are committed to offering products of the highest quality. If you are not completely satisfied with your purchase, we offer returns under the following conditions:
- Returns are accepted only for manufacturing defects or order fulfillment errors.
- Return requests must be made within 7 business days of receiving the product.
- The item must be in its original condition, unused, in original packaging, and accompanied by proof of purchase.
2. Return Process
- Contact our customer service team via WhatsApp: +1 (470) 709-3121 or through our contact page: https://bljewerly.com/contact-us/.
- Provide the reason for the return and include photos of the product if necessary.
- Our team will review the request and provide instructions for returning the item.
- Once the item is received and inspected, we will proceed with a refund or replacement, as applicable.
3. Exceptions
Returns will not be accepted in the following cases:
Items that show signs of use or damage unrelated to manufacturing defects.
Return requests submitted after the allowed time frame.
Personalized or engraved products.